Privacy Policy

Introduction

FuelTracker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel management and telematics system.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Account credentials (username and password)
• Payment and billing information

Vehicle and Telemetry Data

Through our tracking devices, we automatically collect:

• Vehicle location data (GPS coordinates)
• Fuel levels and consumption rates
• Vehicle performance metrics (speed, engine status, odometer readings)
• Driver behavior data (acceleration, braking, idling)
• Device diagnostics and sensor readings

Mobile App Permissions

Our mobile applications request certain device permissions to provide specific features:

Camera Permission

The FuelTracker mobile app uses camera access exclusively to scan QR codes for driver-vehicle authentication. When you use the QR scanner feature:

• Camera access is only activated when you use the scanner feature
• No photos or videos are captured, stored, or transmitted
• The camera is used solely to decode QR codes for vehicle assignment
• You can revoke camera permission at any time through your device settings

Location Permission

Location access is used to display your current position on the live map and provide location-based features. You can control location permissions through your device settings.

Notification Permission

Push notifications are used to send you important alerts about your vehicles, such as fuel theft warnings, overspeeding alerts, and geofence notifications.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our fuel tracking and telematics services
• To process your transactions and manage your account
• To generate reports, analytics, and insights about your fleet
• To send alerts and notifications about fuel theft, vehicle issues, or unusual activity
• To improve our services and develop new features
• To comply with legal obligations and enforce our terms
• To communicate with you about service updates and support

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: When you authorize us to share information with third parties
• Service providers: With vendors who perform services on our behalf (payment processing, data hosting)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with backup and recovery systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Vehicle telemetry data is typically retained for the duration of your subscription plus an additional period as required for reporting and compliance purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@fueltracker.co.za.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and application. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: